Privacy & Cookies
Berkshire Coroners Office ("we", "our", or "us") is committed to protecting your privacy and handling your personal data in a transparent, secure and lawful way. This policy explains how we collect, use, store and protect your personal information when you use our website or services.
1. Who We Are
We are a company that provides products and/or services. For data protection purposes, we act as the Data Controller when processing your personal data under this policy.
2. What Personal Data We Collect
We may collect the following information:
- Name and job title
- Contact details including email address and phone number
- Demographic data such as postcode, preferences and interests
- Technical data such as IP address, browser type and usage analytics
- Any other information you provide voluntarily (surveys, forms, support requests)
3. How We Use Your Data
We use your data for the following purposes:
- To provide and maintain our services
- To personalise your experience on our website
- To respond to enquiries and support requests
- To send marketing communications (only with your consent)
- To improve our website, products and services
- For internal records and legal compliance
4. Legal Basis for Processing
We process your data under the following lawful bases, as defined by the UK GDPR:
- Consent – when you opt in to marketing or analytics cookies
- Contract – to provide the service or respond to an enquiry
- Legal Obligation – where we are legally required to retain or disclose information
- Legitimate Interests – for business improvement, user experience and analytics (with minimal impact on your rights)
5. Marketing Communications
We will only send marketing emails or messages if you have actively opted in. You can withdraw your consent or unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
6. Cookies
Our website uses cookies to enhance your experience and collect usage data.
a. Types of Cookies We Use
- Essential cookies – necessary for basic site functionality
- Analytics cookies – help us understand site usage (only with consent)
- Marketing cookies – used to show relevant ads or offers (only with consent)
You can manage your cookie preferences using our cookie banner when you first visit the site or adjust your browser settings. See our Cookie Policy for more details.
7. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Once no longer needed, your data will be securely deleted or anonymised.
8. Data Sharing and Storage
We do not sell your personal data. We may share your data with trusted third-party service providers such as:
- Email marketing platforms (e.g., Mailchimp)
- Analytics providers (e.g., Google Analytics)
- Payment processors (if applicable)
Where data is transferred outside the UK, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.
9. Your Data Protection Rights
Under the UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data (“right to be forgotten”)
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, contact us.
10. Data Security
We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, misuse or disclosure.
11. Links to Other Websites
Our website may include links to third-party websites. Once you leave our site, we have no control over the privacy or content of those sites. We recommend reviewing their privacy policies.
12. Changes to This Policy
We may update this policy from time to time. Any significant changes will be communicated on our website. Please review this page periodically.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us.
Cookie Policy
This Cookie Policy explains how Berkshire Coroners Office ("we", "us", or "our") uses cookies and similar technologies on our website. It forms part of our Privacy Policy and is compliant with the UK GDPR and Privacy and Electronic Communications Regulations (PECR).
1. What Are Cookies?
Cookies are small text files placed on your computer, tablet or device when you visit a website. They help websites remember your preferences, improve performance and enhance user experience.
Cookies may be:
- First-party – set by our website
- Third-party – set by other domains (e.g., analytics or advertising tools)
2. Types of Cookies We Use
| Cookie Type | Purpose | Requires Consent? |
|---|---|---|
| Strictly Necessary | Essential for website functionality (e.g. login, forms) | No |
| Performance / Analytics | Help us understand visitor behaviour and site performance (e.g. Google Analytics) | Yes |
| Functionality | Remember user choices and preferences (e.g. language, region) | Yes |
| Marketing / Advertising | Track user activity for advertising or remarketing purposes | Yes |
3. Cookies in Use
Examples of cookies we may use:
- Essential Cookies: cookie_consent – stores your cookie preferences; csrftoken – protects against cross-site request forgery (security)
- Analytics Cookies: _ga, _gid – Google Analytics user tracking; _gat – limits the rate of Google Analytics requests
- Marketing Cookies: fbp – Facebook Pixel tracking; gads – Google Ads conversion tracking
You will be asked to opt in before we use any non-essential cookies.
4. How We Get Your Consent
On your first visit, we display a cookie banner that allows you to:
- Accept all cookies
- Reject non-essential cookies
- Customise your preferences
You can update your cookie preferences at any time by clicking the “Cookie Settings” link in the footer of our website.
5. Managing and Disabling Cookies
You can also manage cookies directly through your browser settings. Blocking cookies may impact functionality and performance of our website.
6. Changes to This Cookie Policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date.
7. Contact Us
If you have any questions about our use of cookies, please contact us.
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